COVID-19 Health and Safety Policy

and Arrangements

Following the most recent Government advice, here at Hair Health & Vitality Clinic, we are taking all possible measures to ensure that we reduce the spread of infection to clients and staff. Consultations will continue as usual adhering to all strict infection control policies and procedures to ensure your health and safety is always a priority.

Please be aware that appointments may need to be cancelled at short notice if we are notified we have come into contact with someone who has COVID-19 symptoms in order to self-isolate.

We ask that you adhere to the advice from the World Health Organisation, the National Health Service, and Public Health England with regards to the spread and containment of Coronavirus (COVID-19).

We also ask that patients with symptoms of Covid-19 or those who have been in contact with someone with symptoms or a confirmed case, to please cancel your appointment until after you have isolated for 14 days* from the onset of your symptoms. There will be no penalties for last-minute cancellations during this time.

Key symptoms to look out for are:

  • Fever over 37.5’C
  • Persistent new cough
  • Loss or change of smell or taste

Attending the Clinic for a Consultation, Follow-up Appointment or Clinical Treatment?

  • Booking Your Appointment

    You will be required to complete and return a COVID-19 Liability Waiver and Declaration Form upon booking your appointment; this will need to be done prior to each visit. You can do this online or you can download the form, fill it out and return it by email.

  • Before Your Appointment
    • Please shampoo your hair the day before your appointment.
    • Adults should attend the Clinic unaccompanied;
    • Clients aged 16 and under should be accompanied by only one adult from the same household.
    • You will be required to provide your own face mask and wear this while in the clinic.
  • Upon Arrival
    • Please arrive at your designated appointment time wearing your face mask/covering - you will not be able to enter the building earlier than your appointment and late arrivals may not be admitted.
    • On entry please follow the guidelines posted by the entrance.
    • You will be asked to sanitise your hands upon arrival.
    • Please check-in at Reception where your temperature will be taken using a contactless thermometer.
  • During Your Visit
    • We have a sanitizing station available and ask that you sanitize your hands upon entering and exiting the clinic.
    • Relevant signage is displayed throughout the building, please pay attention to this.
    • At this time, we will not be able to provide drinks, you are very welcome to bring your own bottled water or other non-alcoholic beverage.
  • During Treatment
    • Masks will be worn by both the patient and Joycelyn John.
    • Gloves will be worn for the inspection of the hair/scalp, close face to face inspections will be kept to a minimum.
    • Surfaces and items are disinfected before and after each appointment as well as throughout the day.
Hair Health & Vitality Clinic Berkshire
Hair Health & Vitality Clinic Limited is a company registered in England & Wales with Company Number: 9142537

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